Avaloq Services supports you in setting up, expanding and operating the Avaloq Banking System. Our trainers and consultants will train your specialists to ensure optimum benefit and efficient, secure operation.
Our high-quality services distinguish us from our competitors. For this reason, we continually invest in our range of services that are defined in line with customer requirements and reviewed on an ongoing basis.
Avaloq is there for you during the entire lifecycle of your banking solution. Worldwide. At any location.
Implementation and Upgrade
Efficient processes are at the core of a successful organisation. The implementation of Avaloq banking solutions is therefore the ideal opportunity to increase operational efficiency and gain a competitive edge. Our business consultants are versed in the business processes of modern financial institutions. Thanks to this expertise and direct contact with Avaloq’s product development, we can optimally model your banking transactions in the Avaloq Banking System. The results are significantly increased efficiency, lower risks and a more effective service.
The Avaloq upgrade ensures that your Avaloq banking solution is up to date with regard to function, regulatory requirements and security. You decide, within a period of one to two years, when to upgrade. We provide support and advice or even perform the upgrade for you.
Avaloq Business Consulting supports you in designing a solution for new market services or for a new operating model. We carry out parameterisation assessments to optimise processes, operational reliability and your application landscape. Our aim is the optimum use of the Avaloq banking solution so that you can increase your business success and cut costs.
Avaloq operations specialists advise you in all operational challenges. You can evaluate the efficiency and security of your operations with standardised assessments and analyses.
Business Process Outsourcing
With the full BPO solution from our subsidiary B-Source, you can concentrate on your core business up front and outsource everything that holds no potential for distinction to B-Source. The offer encompasses business services with back office administration and enterprise management, securities servicing, document management and IT services.
Avaloq Academy is the competence centre for the Avaloq Banking System. We offer a broad spectrum of standard courses on customising, operations and functionalities.
We offer customised training in the form of company courses, and we are also happy to offer courses at your location of choice abroad.
Support and Maintenance Services
The Avaloq Service Desk is available 24 hours a day, every day. It is the central contact point for reporting business-critical problems and submitting any queries with regard to our solutions.
Our proven incident management reacts within stipulated response times optimised according to the level of urgency and thus ensures that the smooth operation of your Avaloq Banking System is restored as quickly as possible.
During particularly critical operating phases – such as end-of-year processing – you can benefit from the support of our specialists. We determine with you in advance which resources and competencies are needed and provide you with the necessary resources.
Maintenance encompasses the correction of defects as well as adaptations to regulations and functionalities.